Refund policy

RETURN POLICY

In case of return, the shipping fees will be paid by the customer.

We can offer a refund for any product, provided it is not worn and can be resold, with all original labels.

 Refund excludes all shipping costs. Please note that we track customer returns and reserve the right to refuse orders at our discretion due to an excessive return history.

 The customer can return the product(s) within 14 working days from the moment he purchased it, without invoking a specific reason.

 We do not take any responsibility for issues in which misuse has contributed to any problem to the purchased product. Washing items without complying with the instructions on the labels or scratches on its wear is not considered a manufacturing defect, therefore not covered by the warranty.

 Before returning any item, the Customer has the obligation to notify the Company in writing, at contact@funkymonkey.ro, or by phone: +40 769 782 023.

 These provisions are applied according to Government Ordinance no. 130/2000 that regulates the entering into a long-distance commercial contract and its execution between traders that are supplying goods or services and consumers.

 The refund to the Customer who has given up a purchase will be issued within a maximum of 15 working days from the receipt of the returned item(s).

 After placing an order on the website, the customer declares that he has been advised and fully agrees with the above. Acceptance of the above conditions is equivalent to a signed contract between the parties, thus applying the provisions of Civil Code and Commercial Code.

 

HOW TO RETURN YOUR ARTICLE

 You can send the product directly without contacting us using the return form received at the time of delivery of the package.

or

Contact us by e-mail at contact@funkymonkey.ro within 14 days of receiving your order. Include your name, order number and the item(s) you are returning.

 Pack your items back safely and send the package back to us using your preferred delivery service.

 Remember to use a reliable service, as the goods are your responsibility until they reach us.

 After inspecting the returned items, you will receive the money by bank transfer.

RETURN ADDRESS:

No. 2 Libertatii Street,

Stefanestii de Jos, Ilfov County

Phone no.: +40 769 782 023

E-mail: contact@funkymonkey.ro